Daily Enigma
Refund and Dispute Policy
Last updated: April 30, 2026
This policy explains how Daily Enigma handles refunds, cancellations, quality concerns, and disputes for custom software, audit, design, mobile, web, branding, and logo services.
Service payments
Daily Enigma sells custom professional services, not off-the-shelf products. Because time, strategy, design, code, audit work, research, and project management are reserved and performed for each client, payments are generally non-refundable once work has started unless a written agreement says otherwise.
Deposits and retainers
Deposits, retainers, kickoff payments, and milestone payments secure availability and begin project work. These payments are non-refundable after scheduling, planning, design, development, audit, or consulting work has begun.
Cancellations
A client may request cancellation in writing. If cancellation occurs, the client remains responsible for completed work, committed time, approved expenses, third-party costs, and any cancellation terms in the project agreement.
Revision and quality concerns
If a deliverable does not match the approved written scope, contact us promptly so we can review it directly and propose a correction, revision, credit, or other fair resolution where appropriate.
Third-party costs
Third-party fees, including hosting, domains, app store fees, software subscriptions, fonts, stock assets, printing, payment processing fees, and external vendor charges, are not refundable by Daily Enigma unless the third party issues a refund to us.
Chargebacks and processor disputes
Clients agree to contact Daily Enigma first before initiating any bank, card network, payment processor, or platform dispute. We handle disagreements directly, person-to-person and face to face where practical, through clear written communication and direct review. Disputes should be sent to disputes@dailyengima.space so we can resolve the matter with the client instead of through our payment processor.
Resolution timeline
We aim to acknowledge support or dispute messages within a reasonable business timeframe and work in good faith toward a direct resolution. The client agrees to provide relevant invoices, communications, project files, and a clear explanation of the concern.
Refund method
Approved refunds, if any, are issued to the original payment method or another mutually agreed method when permitted by law and payment provider rules. Refunds may be reduced by completed work, expenses, third-party charges, or processing costs where allowed.
Support and disputes
For support and inquiries, email hello@dailyenigma.space.
For billing disagreements, refund requests, or dispute resolution, email disputes@dailyengima.space before contacting a bank, card network, payment processor, or platform.
Operating address: 4855 W HILLSBORO BLVD, B3, Coconut Creek, FL 33073 US. Customer support address: 1317 Edgewater Dr, 2081, Orlando, FL US.